Return eligibility

Returns are reviewed by product category, seller policy, delivery condition and hygiene rules. Opened, used, damaged-after-delivery or seal-broken beauty and personal care products may not be eligible for return.

Refund process

Approved refunds are processed to the original payment method or another method supported by the payment gateway. Timelines depend on bank, UPI, card or gateway processing.

Damaged or wrong item

Contact support quickly with order ID, product photos, packaging photos and delivery details. Claims may be rejected if evidence is missing or submitted late.

Cancellations

Orders can be cancelled before dispatch where seller and fulfilment status allows. Once shipped, return rules apply.