Frequently Asked Questions
Answers for shopping, account, delivery, returns, vendors and international products.
Do I need an account to checkout?
Yes. Checkout requires login or registration so orders, addresses and invoices stay linked to your account.
Can I login with mobile number?
Yes. Customer login supports email or saved mobile number with password.
Are international products different?
Yes. International products can include customs duties, import charges and longer delivery timelines.
How do vendors get approved?
Vendors register, submit details and wait for admin verification before selling live.
Are opened cosmetics returnable?
Usually no, because hygiene and safety rules apply. Damaged or wrong items are reviewed separately.